Return Policy 2011
Original, One of a Kind or Limited
Edition collars, harnesses, collar and leash sets, matching sweaters and
accessories for your dog, puppy or cat.Every item is Hand Made using
the finest quality embellishments, Swarovski Rhinestones, sequins and
beading. I use only Non-Toxic materials, adhesives and sealers. Each pet
product is then tested for durability.I give a 100% guarantee on every
item for workmanship.To date I have not had one return.
every style pet collar from the tiny 8", fancy rhinestone, beaded,
sequins, floral, ribbon, pearls to extra large 32" masculine styles
using etched bone, wood, leather, spiked collars to name a few.Custom
orders are always welcome! Your satisfaction is guaranteed. Any of our
products may be returned to us within thirty days after receipt of the
item for an exchange. A store credit will be issued with no expiration
date. Shipping and Handling is non-refundable and return shipping is at
the purchaserís expense.
orders are not returnable for size errors. Do not guess the size.
Measure your pet following the instructions on the pet sizing page. It
takes a great deal of time to make these collars by hand as I do not
mass produce in China like most all collar companies do. If you do order
the wrong size I will try to remake the item and you will be charged a
I only offer free shipping one time per order.If you return an
item for any reason,repair or exchange, you will be charged the
additional shipping fee.
you have more than one pet and they ruff house,biting each others
necks......well, need I say I am not responsible.These pet collars are
to be used as you would fine jewelry. Do not bathe your pet with out
removing the collar first.The collars are water resistant, not water
proof.We are not responsible for any damage that is caused by your pet
to any of the merchandise. We cannot honor refunds or exchanges for any
merchandise that has been used, or is not in its original new condition.
I usually send an email photo for your approval before sending out any
custom,made to order items.If your item is damaged it will be replaced,
but not for any other reason .A 20% fee will be charged for exchanges.
contact me If you would like to exchange the item, please let us know
what you would like to exchange the merchandise for. Ship the unused
items to the following address:
DRESSED TO THE CANINES
311 N. ROBERTSON BLVD
BEVERLY HILLS, CA. 90211
are not responsible for any returned packages lost in shipping. For
your protection, we suggest you send your return via Federal Express,
UPS or by US Mail with insurance and delivery confirmation for tracking
purposes. Items returned through the U.S. Mail using only insurance
without delivery confirmation can be lost in transit. Insurance by
itself does not provide proof of delivery. If an insured item becomes
lost, it is the customerís responsibility to file a claim with the Post
Office to recover their loss for their merchandise.
Damaged Items and Lost Packages:
an item arrives damaged, you must notify us within 24 hours.I try to
make each order promptly, shipping it within a week.You must contact us
within 30 days of order placement, if your item has not arrived. We will
not be held responsible for notifications after that time.
If you have any questions please use the contact page